KINETIC WHOLESALE
Kinetic Wholesale by Windstream supports connectivity in rural America by building strategic partnerships. We serve wholesale customers through our robust, reliable network while expanding our fiber access footprint and delivering next-generation services.
Expansion
We have a $2 billion, multi-year, fiber expansion plan across our 18-state footprint.
Connection
Kinetic Wholesale offers next-generation products to make connectivity in rural areas easier.
Experience
We elevate our customers' experience by leveraging the latest technologies.
With 82,000 fiber route miles across our 18 state footprint, Kinetic Wholesale enables next-generation connectivity in traditionally underserved markets.
Enter a location in our interactive map below to learn more.
Manage your wholesale business with Nexus by Kinetic Wholesale
Wholesale users have unique requirements. Quickly finding the best option for deals of all sizes. Easily placing and checking status for orders. Streamlined trouble resolution. Most of all, they don’t want to spend a lot of time on a portal.
Our wholesale experts designed Nexus to ensure these goals were met in an intuitive yet powerful portal. Bulk quoting capabilities to simultaneously check availability and pricing for multiple locations, speeds and terms. Simple ordering that does not require a swivel chair. Automatic order progress updates. Simplified trouble and inventory management, intuitive admin functionality with role-based access and more.
Learn how Nexus can help you manage your wholesale business.
Billing and Payment Support
BILLING CONTACTS
Our Kinetic Wholesale Billing Teams are committed to providing you with timely answers and communications regarding your billing questions. The contact information below is available for your required assistance.
Three ways to get in touch...
- Email [email protected]
- Call 1-800-351-4241.
- Contact your Kinetic Wholesale Account Manager.
CABS (Alpha/Numeric BAN)
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – CABS Team | 800.351.4241 | [email protected] | |
| 2 – Staff Manager | Vicki Tompkins | 501.350.1686 | [email protected] |
| 3 – Senior Director | Steve Weeks | 501.529.2680 | [email protected] |
Broadband Billing
Email: [email protected]
SERVICE DELIVERY CONTACTS
At Kinetic Wholesale, we know delivering solutions on-time is key to the success of your business and customers. Our goal is to ensure we consistently keep our commitments and provide timely communications through the order lifecycle. The contact information below is available for additional assistance. Please allow two (2) hours for a response before moving to the next level.
Kinetic Wholesale (ILEC) – Ethernet, TDM, CSBH, DIA, NNI, Trunking
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – ILEC Wholesale Service Delivery Center | Project Coordinator | 800.864.7188 | |
| 2 – Service Delivery Manager TDM, DIA, Trunking | Leslie Spencer | 704.319.3704 | [email protected] |
| 3 – Service Delivery Manager Ethernet | Anjeanette Horne | 704.593.3811 | [email protected] |
| 3 – Service Delivery Manager Ethernet | Lindsey Whippy | 918.505.0760 | [email protected] |
| 4 – Staff Manager TDM, CSBH, DIA, NNI, Trunking | Shawn Sullivan | 870.204.0549 | [email protected] |
| 4 – Staff Manager Ethernet | Trisha Cantwell | 870.204.0549 | [email protected] |
| 5 – Director Wholesale Delivery | Leslie Sampson | 864.704.8248 | [email protected] |
Kinetic Wholesale (ILEC) – Broadband
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – Project Manager | Project Manager | 325.280.0379 | [email protected] |
| 2 – Service Delivery Manager | Katie Dula | 440.822.2830 | [email protected] |
| 3 – Service Delivery Director | Leslie Sampson | 864.672.5379 | [email protected] |
SERVICE ASSURANCE – Post Install Repair
At Kinetic Wholesale, we know the performance of our network is critical to the success of your business and customers.
Our goal is to ensure we are providing you with meaningful and timely communications. To report trouble with your
service, please visit our portal to open a ticket online or contact the Wholesale Network Operations Center – available 24 hours a day, 7 days a week – based on service type below.
If additional support is needed, the escalation contacts provided below are available to assist. Please allow one (1) hour before moving to the next escalation level. Escalation Desk email support is available at escalations at a Level 2 or higher.
TDM
Escalation email support is available at escalation Level 2 or higher.
For technical questions regarding your trouble or for Head-to-Head Testing call 844.946.2662 and reference your trouble ticket number.
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – WSA Technician (24/7) | 844.946.2662 Option 1, 2 | ||
| 2 – Manager of Escalations | 833.578.0877 Option 2 | [email protected] | |
| 3 – Sr. Manager of Escalations | 833.578.0877 Option 3 | [email protected] | |
| 4 – Staff Manager of Escalations | 833.578.0877 Option 4 | [email protected] | |
| 5 – Director of Escalations * | Mimoza, Hema | 252.378.9151 | [email protected] |
| 6 – VP of Escalations * | Kushtrim, Shehu | 252.378.9105 | [email protected] |
*Peer to Peer Contact
Waves, Ethernet and Dark Fiber
Escalation email support is available at escalation Level 2 or higher. For technical questions regarding your trouble or for Head-to-Head Testing call 844.946.2662 and reference your trouble ticket number.
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – WSA Technician (24/7) | 844.946.2662 Option 1, 2 | [email protected] | |
| 2 – Manager of Escalations | 888.865.1830 Option 2 | [email protected] | |
| 3 – Sr. Manager of Escalations | 888.865.1830 Option 3 | [email protected] | |
| 4 – Staff Manager of Escalations | 888.865.1830 Option 4 | [email protected] | |
| 5 – Director of Escalations * | Edward Bland | 864.331.8157 | [email protected] |
| 6 – VP of Escalations * | Caryn Loffredo | 330.405.5269 | [email protected] |
*Peer to Peer Contact
Kinetic Wholesale Broadband
| Level | Phone | |
|---|---|---|
| Tier II Broadband | 866.259.3423 | [email protected] |
FTTT / CSBH Cell Site Backhaul
Fiber to the Tower escalation email support is available at escalation Level 2 or higher. For technical questions regarding your trouble or for Head-to-Head Testing call 844.946.2662 and reference your trouble ticket number.
| Level | Contact | Phone | |
|---|---|---|---|
| 1 – Manager of Escalations | 844.946.2662 Option 1, 2 | [email protected] | |
| 2 – Manager of Escalations | 844.473.8042 | [email protected] | |
| 3 – Sr. Manager of Escalations | 888.865.1830 Option 3 | [email protected] | |
| 4 – Staff Manager of Escalations | 888.865.1830 Option 4 | [email protected] | |
| 5 – Director of Escalations * | Edward Bland | 864.331.8157 | [email protected] |
| 6 – VP of Escalations * | Caryn Loffredo | 330.405.5269 | [email protected] |
*Peer to Peer Contact
Scheduled Maintenance
| Level | Phone | |
|---|---|---|
| Scheduled Maintenance | 800.236.7284 Option 7, 2 | [email protected] |